Shipping policy

Shipping Policy

Processing Times

All orders are processed within 1–2 business days. 


Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and order size.

Estimated delivery times:

  • Standard Shipping: 2–7 business days

  • Express Shipping: 1–3 business days

Delivery times may vary depending on your location and carrier delays.


Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your delivery.


Shipping Areas

We currently ship Australia-wide. 


Delays

While we aim to deliver within the estimated timeframes, delays may occur due to factors outside our control (e.g. carrier delays, weather, peak periods).


Incorrect Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.


Lost or Damaged Items

If your order arrives damaged or goes missing, please contact us within 5 days of delivery so we can assist in resolving the issue.


Contact Us

If you have any questions about your order or shipping, please contact us at:
brands@tgmarketing.com.au