Shipping policy
Shipping Policy
Processing Times
All orders are processed within 1–2 business days.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and order size.
Estimated delivery times:
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Standard Shipping: 2–7 business days
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Express Shipping: 1–3 business days
Delivery times may vary depending on your location and carrier delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your delivery.
Shipping Areas
We currently ship Australia-wide.
Delays
While we aim to deliver within the estimated timeframes, delays may occur due to factors outside our control (e.g. carrier delays, weather, peak periods).
Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or Damaged Items
If your order arrives damaged or goes missing, please contact us within 5 days of delivery so we can assist in resolving the issue.
Contact Us
If you have any questions about your order or shipping, please contact us at:
brands@tgmarketing.com.au